What is an emoticon?
Emoticons are small graphics used to convey emotions through chat.

What is an avatar?
An avatar is a small graphic you can choose to appear with your name.

What is a moderator?
A moderator is a person in charge of making sure that your chat community is kept under control. They have the ability to screen and kick members that are not participating in an acceptable manner out of a chat room. They also can change the room configuration to set various options and to control access to the room.

What is a member?
Members are the participants in your community that are allowed to chat.

What are transcripts?
Transcripts are written records of the chat sessions that took place in your chat rooms.

Where can I get training on how to run a chat community?
ChatSpace now has a variety of training packages that are available. Visit the Professional Services page to find out more.

What is WAP?
WAP stands for wireless application protocol. This allows chatters to use their Internet enabled phones and PDAs to participate in chat room. They are not limited to their PCs to chat.

What is your return policy?
There is a 30-day money back guarantee for most software products sold.

When can I expect to receive the software after purchasing it?
You usually get your electronic copy within twenty-four hours upon valid payment.